Returns & Exchanges
At Hello Sweets Candy, your satisfaction is our top priority; however, due to the perishable nature of our products, we can only accept returns on items that are damaged or incorrect. Please contact us within 7 days of delivery to resolve any issues with your order.
Inspect Your Package
Upon arrival, carefully check your sweets for any damage sustained during transit or any discrepancies from your order confirmation.
Contact Support
Email our team at [email protected] with your order number and a clear photo of the damaged or incorrect item.
Wait for Approval
Our team will review your claim within 48 hours and provide instructions for a replacement or store credit if your request is approved.
Receive Your Resolution
Once approved, we will ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing